MANAGE YOUR ACCOUNT
Card scans, billing & account help
Learn what uses a MyCardFlow scan, how failed identifications are handled, and how to manage subscriptions, top-ups, your eBay connection and account.
Card scans & billing
See your remaining scans and manage your plan in Settings → Plan & billing.
What uses a card scan?
A successful card identification uses a scan, including a match to an already-known card. Editing details and publishing listings do not use identification scans.
Do failed identifications cost a scan?
Failed identifications are not charged. A successfully returned identification still needs your review; correcting its details is free.
What happens when I run out?
You need more scans to identify additional cards. Choose a plan or buy a one-time top-up in Plan & billing. Your previously identified cards remain available.
How do I manage or cancel my subscription?
Open Settings → Plan & billing and use Manage billing. Check the renewal or end date displayed for your plan.
If you are getting failed or incorrect results, start with identification troubleshooting before identifying more cards.
Your data & account
For details about data handling, use the Privacy link in the footer. Contact admin@mycardflow.com for account help.
What happens to my card photos?
MyCardFlow stores uploaded images to provide identification and listing features. Photos may be processed by our AI provider to identify cards and used in the eBay listings you publish. We do not sell or rent your card images.
How do I disconnect eBay?
Open Settings → eBay and select Disconnect. This removes the stored eBay access and refresh tokens. You will need to reconnect before publishing through MyCardFlow again.
How do I request account and data deletion?
Email admin@mycardflow.com to request deletion. Deleting your MyCardFlow organization permanently removes its card images, listings, inventory, and account records. This cannot be undone.
After reconnecting an eBay account, check your shipping policies and defaults before publishing another listing.