MANAGE YOUR ACCOUNT

Fix identification & publishing problems

Fix common MyCardFlow identification and eBay publishing problems. Check card details, missing prices, seller policies and shipping settings.

MyCardFlow team · Updated

Troubleshooting

Review the on-screen message first. If you need help, email admin@mycardflow.com with the steps you took and the error you saw.

The card or parallel was identified incorrectly. What should I do?

Edit the card details before publishing. Double-check the card number, set, insert, parallel, and condition against the actual card. Clear an incorrect parallel or insert badge where shown. For a new photo, reduce glare and include the card’s identifying details.

Why can’t I publish?

Check for missing prices or required fields, confirm your eBay connection and policies in Settings, and read the listing error. You-Pick cards also need storage locations. Correct the reported issue before trying again.

My shipping policy is missing.

Open Settings → eBay and use Refresh from eBay. If you need a new policy, use Create shipping policy. Confirm your selection and save settings before returning to your listing.

For photo-related errors, work through photo preparation and front/back pairing before uploading again.

For missing policies, follow shipping policy setup and refresh to check the selection in Settings.

Keep going

Card photos & scanning →

Prepare phone photos and scans for MyCardFlow. Choose front-only or paired images, reduce glare and check card details before listing on eBay.

Supported card types & identification limits →

Explore MyCardFlow card types for sports, Pokémon and other TCGs, plus entertainment cards. Learn what to review and where identification has limits.

Set up eBay shipping policies →

Create or refresh eBay shipping policies in MyCardFlow. Choose Standard Envelope or Ground Advantage, set handling time and select your defaults.

Card scans, billing & account help →

Learn what uses a MyCardFlow scan, how failed identifications are handled, and how to manage subscriptions, top-ups, your eBay connection and account.